Privacy Policy


This Privacy Policy elucidates upon Zwölf’s commitment and concerns with the data of consumers of the services offered by Zwölf. This policy describes the collection, possession, processing, transfer, use, and disclosure of data entered by or collected from the user. Zwölf collects relevant data from the consumer in order to provide targeted, oriented, and algorithm-run services to the user, and for overall improvisation of the quality of the services. By using or continuing with the fact of installation of the Application in any electronic device, of whatever nature and system, the consumer expresses unequivocal, unconditional, and unqualified consent to the collection and use of information in accordance with this Privacy Policy.
Note: Zwölf does not sell personal information or any information entered by or collected from the consumer of services to any third parties unless otherwise indicated in this Privacy Policy. Zwölf reserves the right to alter, amend, change, modify, substitute, omit, review, rewrite, and otherwise alienate the Privacy Policy at its convenience and at regular intervals, and the consumer is deemed to agree unconditionally with such alienation without having any right to object, subject to the law enforceable at the relevant time. Thus, consumers are suggested to stay updated with the latest changes.


The following definitions shall have the allocated meaning, regardless of the incidents of occurrence and context they appear in, whether in singular or in the plural.
For the purposes of this Privacy Policy:
a) “Account” means a unique account created for users of the application to access our Service or parts of our Service.
b) “Affiliate” means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for the election of directors or other managing authority.
c) “Application” means the software program provided by the Company downloaded by You on any electronic device, named Zwölf
d) “Company” (referred to as either "the Company", "We", "Us" or "Our" in this Privacy Policy) refers to ZWOLF (OPC) PRIVATE LIMITED, having its registeredoffice at C/O Murti Devi, F Col SC, Ono 36/112, Faridabad, Haryana- 121004, India, and its affiliates having offices at respective locations.
e) “Country” refers to the Republic of India.
f) “Device” includes any device that an User uses to the Service of the Company, which may include any computer, mobile, tablet, electronic watch, or any other device capable of accessing the Service of the Company.
g) “Personal Data” is any information that relates to an identified or identifiable individual.
h) “Service” refers to the Application developed and published on Google Play Store by the Company.
i) “Service Provider” means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
j) “Third-party” refers to any entity not operating under the control of or under the directions of ZWOLF (OPC) PRIVATE LIMITED.
k) “Third-party Social Media Service” refers to any website or any social network website maintained by any entity other than ZWOLF (OPC) PRIVATE LIMITED, through which an User can log in or create an Account to use Our Service.
l) “Usage Data” refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
m) “You” (referred to as either “You”, “Your”, or “User” in this Privacy Policy) means the User of the Application, including any individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, for end-usage, experimental, or otherwise.


Types of Data Collected
A. Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to, how You use our Service, including but not limited to Your Usage Data, nature and type of content that You view or engage with including posts, videos and other content You view and select on our Service, the features You use, Your preferences; Your first name, middle name, last name; Your address, email address, information posted in Service requests, offers, wants, feedback, comments, pictures and discussions, responses to User surveys and polls; Yourpreferences in receiving marketing communications from Us or third parties; Your communication preferences; actions You take on Our Service, Accounts You interact with and the relevant time of use; frequency and duration of Your activities; phone number You enter in the Service or automatically retracted from the device You use the Service in; Your Address, State, Province, Postal code, City, Country, Email address; and all other interactions you do while using the Service.
B. Usage Data
Usage Data is collected, mandatorily and automatically, when You are using the Service. The Usage Data may include personal data and other information, depending on Usage Data, such as IP address, browser type, browser version, bank details, card details, UPI or other monetary account details, internet service provider, details of the operating system, access time, page views, device ID, device type, frequency of visiting our website and use of the Service, website and mobile application activity, clicks, date and time stamps, location data, content accessed, content preferences, nature of services availed, the preferred location for execution of the contract for service concerning the offerings purchased/desired/agreed by You, pages/columns/sections visited, time and date of visit in the Service along with time spent on such data, other unique device and customer identifiers, and other technology on the devices that You use to access the Service diagnostic data.
When You access the Service by or through any electronic device, We may collect certain information automatically, including but not limited to, the type of electronic device You use, Your device's unique ID, the IP address of Your device, Wi-Fi MAC address of Your device, the operating system of Your device, serial number of Your device stored internally, the type of the device, Internet browser, unique device identifiers, and other diagnostic data.
C. Information from Third-Party Social Media Services
The Company allows You to create an account and log in to use the Service through partnered Third-party Social Media Services. If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your accounts on such Third-Party Social Media Service, including but not limited to Your name, Your email address, Your activities, Your associations on Third-Party Social Media Service account and contact list (if any) on such Third-Party Social Media Service account.
We may collect additional information while You log in through Your Third-Party Social Media Service account, which remains optional at Your end. If You choose to provide such additional information, during registration or otherwise, You are deemed to have given the Company, an express, unequivocal, unconditional, and unqualified permissionto use, process, share, store, transmit and otherwise associate with it in the manner consistent with updated Privacy Policy as on the date.
D. Information Collected while Using the Service
While using Our Service, in order to provide features of Our Service, We may collect, with Your prior permission:
(1) Information regarding your location, proximate or actual.
(2) Information from your Device's phone book.
(3) Access to the gallery, camera and mic, and other sensors of whatever nature.
(4) Any other information as per the requirements of the version of the Application/Service.
We hereby declare that We use the information collected to evaluate features of Our Service, including but not limited to, improvising such Service, finding more potential target audiences, acquiring consumers, customizing Service to the liking of the consumer, maintaining the database, enhancing database, and for assisting law and order of the relevant territory. The information may be uploaded to the servers of the Company and/or servers of a local network necessary to transmit and transfer data, or it may be simply stored on Your device.
Retention of Your Data
We shall retain Your Personal Data and Your Usage Data for tenures necessary for the purposes set out in this Privacy Policy.
We shall retain and use Your Personal Data to the extent necessary to comply with legal obligations depicted under the law, for the time being in force, assist in dispute resolution, and enforce Our legal agreements and policies with any private or public entity, or any other arrangement binding Us.
We shall retain and use Your Usage Data for internal analysis purposes, which may include strengthening the security of Our Service, or to improve the functionality of Our Service, and/or if We are legally obligated to retain such Usage Data for longer time periods.
Use of Your Personal Data
We may use different methods to collect Your Personal Data from and about You including through:
(a) Direct Interactions: You provide Us with Your Personal Data when you interact with Us. This includes personal data You provide when You:
(i)Create an Account or profile with Us;
(ii)Use Our Services or carry out other activities in connection with the Service;(iii) Enter a promotion, user poll, oronline surveys;
(iii)Enter a promotion, user poll, or online surveys;
(iv) Request marketing communications to be sent to You; or
(v) Report a problem with the platform and/or Our Services, give Us feedback or contact Us.
(b) Automated technologies or interactions: Each time You visit the Platform or use the Services, We automatically collect technical data about Your equipment, browsing actions, and patterns. We collect this Personal Data by using cookies, web beacons, pixel tags, server logs, and other similar technologies. We may also receive technical data about you if you visit other websites or apps that employ Our cookies.
(c) Third parties or publicly available sources: We will receive Personal Data about You from various third parties:
(i) Technical data from analytics providers, including Search Engine Optimizers, advertising networks, and other platforms reflecting traffic and footfall on the Service;
(ii) Identity and profile-related Data and Contact Data from service professionals, publicly available sources, etc.;
(iii) Personal data about You from Our affiliate entities.
The Company may use Your Personal Data for any or all of the following purposes:
1. To provide and maintain our Service, including monitoring the usage of our Service.
2. To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
3. For the performance of a contract:: the development, compliance, and undertaking of the purchase contract for the products, items, or services You have purchased or of any other contract with Us through the Service.
4. To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation.
5. To provide You with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
6. To manage Your requests: To attend and manage Your requests to Us.
7. For business transfers:: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or otherwise sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
8. For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our Service, products, services, marketing, and your experience.
We may share Your Personal Data in the following situations:
(1)With Service Providers: We may share Your Personal Data with Service Providers to monitor and analyze the use of our Service, to contact You.
(2)For business transfers: We may share or transfer Your Personal Data in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
(3)With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners, temporary associates, or other companies that We control or that are under common control with Us.
(4)With business partners: We may share Your information with Our business partners to offer You certain products, services, or promotions.
(5)With other users: When You share Personal Data or otherwise interact in public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures, and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You, and view Your profile.
(6)Your consent: We may not disclose only such of Your Personal Data as particularly marked by You to not be shared, such expression given through a separate written correspondence as mentioned in the Contact Us column in this Privacy Policy.
Security of Your Personal Data
It is, hereby, declared that the Company shall not be liable for any data breach, data theft, data leaks, and other cracking or hacking, anticipated or unanticipated, by the state of the art or by the Company. The Company, hereby, expresses its commitment to the security of Personal Data of Users and reiterates the fact that no technology is breach-proof. Accordingly, with the fact of registration by an User, it is deemed that the User expresses his agreement on the fact that the Company shall not be held liable, in any manner, for any of the aforementioned circumstances, before any Court of Law or law enforcement agencies.
Transfer of Your Personal Data
Information so collected from You, including Personal Data, may be processed at any of Our offices as the exigencies of the situation demand, and in any other places where the parties involved in the processing are located. Accordingly, Your information may be transferred to and maintained on computers, servers, databases, compilations, trade secrets, and other internal storage, located outside of Your state, province, Country, or other jurisdictions where the data protection laws may differ from those from Your jurisdiction.
Information so collected from You, including Personal Data, may be processed at any of Our offices as the exigencies of the situation demand, and in any other places where the parties involved in the processing are located. Accordingly, Your information may be transferred to and maintained on computers, servers, databases, compilations, trade secrets, and other internal storage, located outside of Your state, province, Country, or other jurisdictions where the data protection laws may differ from those from Your jurisdiction.
We may take steps reasonably necessary to ensure that Your Personal Data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or any other country other than India, subject to an expression of no consent on concerned Personal Data in accordance with this Privacy Policy unless there are adequate security controls in the concerned potentially operational territory. It is hereby mentioned that the presence of adequate security controls in any country other than India shall take precedence and preference over the expression of no consent by You for purposes of transfer of Your Personal Data.
Deletion of Your Personal Data
Any information necessary to carry out operations in the manner most favourable to the Company shall not be deleted in the first instance. Any other information considered irrelevant from the stand-point of legal obligations, ongoing concerns, projects, offerings, and other stances (to be decided by the Company) may be applied to be removed from the access of the Company through a written request of the concerned User in the manner described in the Contact Us column in this Privacy Policy.
Subject to the law for the time being in force, any information collected from such incompetent User, the User not qualifying as competent to express consent, Personal Data of such disqualified Users may be removed from Our servers on the written request of the guardian or next friend competent to contract in the manner described in the Contact Us column in this Privacy Policy.


While the Company permits Users to create Accounts as desirous, including posting of any comment, feedback, pictures, videography, survey, poll, or any other information as made available on the Service, the Company hereby warns all Users and potential Users that such content remains publicly available, and such utilization of public platform shall not be done for illicit, illegitimate or unauthorized uses, including any use that goes against public morality, law, order, national integrity, national security, and any other concern as laid by the law for the time being in force. The Company disclaims all liabilities in this regard. Further, Users are mandated to comply with all applicable laws in relation to the content uploaded or otherwise shared on the Service, failing which there may be termination and deletion of the Account created for such User. The Users are further warned that such Users shall remain solely responsible for any information published on the Service that violates such applicable laws of the Country.
The User retains the right to update the portfolio of the Account created by the User on the Service. However, the accuracy and consequent liabilities fall at the end of the User and the Company stands immunized against all claims and liabilities, if in case any inaccuracy is observed in the Account of an User before any regulatory or adjudicatory body, including any law enforcement agencies.


Business Transactions
The Company may share Your Personal Data with Third Parties for the following purposes:
(1)Service professionals to enable them to provide you with Professional Services;
(2)Trusted third parties such as associate partners of the Company, and service providers that provide services on behalf of the Company, including hosting of and operating the Service, providing marketing assistance, conducting business, processing payments and transaction-related processes, transmitting content, any analytic service providers and advertising networks that conduct web analytics for the Company in order to improve the Service.
(3)Any professional registered on the Service as a service provider, with which an User agrees to execute the contract for service, or to whom a request is made by the User for availing services;
(4)Any other entity or individual to which explicit consent is made by the User for such disclosure;
(5)Regulatory and Adjudicatory bodies, including law enforcement agencies and other bodies as required by the law for the time being in force.
If the Company proposes or is involved in a merger, acquisition, asset sale, or any other business restructure, Your Personal Data may be treated as an asset of the Company, and be accordingly transferred, alienated, or other disposed of. It is, hereby, mentioned that the Company is not obligated to provide any prior notice before the disposition of Your Personal Data. It is further clarified that whenever such disposition is motioned, Your Personal Data becomes subject to a different Privacy Policy, to which You are deemed to have given the Company, an unequivocal, unconditional, and unqualified consent.
Law enforcement
It is, hereby, declared that, in accordance with the law for the time being in force, the Company may be required to disclose information collected, including Your Personal Data, to the law enforcement agencies, local, regional, state, domestic, or international. Such disclosure may take place in response to valid requests by public authorities or to assist law enforcement agencies in the investigation or arriving at a decision before a competent adjudicatory authority.
Other obligations
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
(1)Comply with a legal obligation
(2)Protect and defend the rights or property of the Company.
(3)Prevent or investigate possible wrongdoing in connection with the Service.
(4)Protect the personal safety of Users of the Service or the public.
(5)Protect against legal liability.


Only Users who qualify as competent to contract as per the law for the time being in force shall be competent to avail offerings through Our Service, and anyone incompetent may be catered through a guardian or next friend competent to contract as per the said standards. All liabilities, disabilities, duties, and other penalties shall remain performable at the end of Users of the Service, without prejudice to the interests of the Company.
It is, hereby, declared that the Company does not distinguish between a competent and incompetent User of the Service at the time of registration or any subsequent use of the Service. However, once the Company becomes aware of the fact of incompetence, and in case the offering availed remains unexecuted, or executed but consideration is not paid, the expenses, costs, penalties, and all other charges shall remain payable from the estate of the User so availing the offering, or from his guardian or next friend competent to contract.


Service of the Company or offerings available on the Service may contain links to external websites that are not operated by the Company, and with the registration of an User on the Service, the User agrees that, whenever such third-party link is activated/pursued by the User, the Company stands discharged of any obligations, of whatsoever nature.


This Privacy Policy shall be read in consonance with and in addition to the Terms of Use, published on the official website of Zwölf separately.
The Company reserves unrestricted, unqualified, and infinite right to alter, amend, change, modify, substitute, omit, review, rewrite, and otherwise alienate the terms of Privacy Policy, whether periodically or based on the circumstances. It is further clarified that the Company may or may not serve a notice of such alienation, and the User is advised to remain updated by regular visits to the official website of the Company.


Any correspondences described within this Privacy Policy, or any other information required by the User may be gained through the following modes:
By email:
By visiting the Terms Of Use Policy on Our website: