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Terms & Conditions

01. GOVERNING DOCUMENT AND CONTRACTUAL RELATIONSHIP

These Terms of Use (hereinafter referred to as "Terms") govern the access or actual use by an individual, association, body corporate, or any other legal entity (collectively referred to as the “Consumer”), from within India, of the Application, Website, Content, Offerings, Social Media Platform, Query Log, Products, and Services (collectively referred to as the “Services”) made available by ZWOLF (OPC) PRIVATE LIMITED, having its registered office at C/O Murti Devi, F Col SC, Ono 36/112, Faridabad, Haryana- 121004, India, and its affiliates having offices at respective locations (collectively referred to as “the Company”).

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SERVICES.
The fact of registration, access to, and/or use of the Services extended by the Company shall constitute an agreement bound by the present Terms, which establishes a contractual relationship between the Consumer of the Services and the Company, whether or not actually availed any offering. Any disagreement with any clause hereunder or disagreement in toto shall disqualify any Consumer from accessing, using, reviewing, or opining upon any Services offered by the Company. It is, hereby, declared that these Terms expressly supersede any and every prior entered written agreement with the Consumer, whether entered by any representative, agent, associate, employee, officer, or any official of the Company.
These Terms may be supplemented by additional terms, applicable to certain Services, depending upon the exigencies of the situation or concerning a particular event, activity, or promotion, and such supplemental terms must be disclosed to the Consumer in connection with the applicable Services before the availing of the Services. Such supplemental terms shall remain in addition to, and shall be deemed a part of the present Terms for the purposes of the applicable Services. Such supplemental terms shall gain precedence over the present Terms, in the event of a conflict concerning the applicable Services.
The Company maintains a Privacy Policy depicting how the Company collects and makes use of the information so collected while a Consumer accesses or avails any offering on the Services, and such Privacy Policy, is to be amended as per the requirements of the law and the Company, shall be construed as the governing document for purposes of information so collected, and must be read in consonance with the present Terms.
In these Terms, the words “including” and “include” mean “including, but not limited to” wherever the occurrence is found.

Termination of Services
1. The Company may terminate these Terms or restrict the Consumer from accessing and/or using the Services, or any part of them, without notice, at the relevant time considered fit by the Company, in circumstances where the Company reasonably suspects that:
A. The Consumer has, or is likely to, breach these Terms;
B. The Consumer does not, or is likely to, not qualify to access and use the Services, under the law for the time being in force, or the standards and policies of the Company;
C. The Consumer violates any of the law applicable for the time being in force in the Republic of India, including any orders of any public authority;
D. The proven conduct of the Consumer is not conducive to the affairs of the Company.
2. However, the Company may terminate these Terms or any Services or any part thereof, concerning legitimate business, legal, or regulatory reasons, against which no Consumer is entitled to cause prejudice or act against the interests of the Company.
3. The Consumer reserves the right to delete or terminate its Account at any time deemed fit to the Consumer, subject to outstanding payments, liabilities, charges, and other costs.

02. THE SERVICES

1. The Consumer herein agrees and ratifies to the fact that the Company does not provide any offerings of its own, and any services published within the Application/Services of the Company are extended by independent third-party contractors (hereinafter referred to as “Third Party Providers”) who are neither employed by the Company not trained by the Company. The Company does not accept any liability arising from any disputes concerning such offerings availed or proposed to be availed by the Consumers; and Third Party Providers and the Consumer remain responsible to each other without alleging or imputing any liability, disability, or claims upon the Company.
2. The Company extends certain offerings of Third Party Providers through its Services to Consumers under the present Terms, which involve the deployment of specific and everenhancing technologies, that permit the Consumer of the Services to:
A. Agree with independent Third Party Providers concerning desired offerings, who have an understanding with the Company; and
B. TMake payments in favour of Third Party Providers for the availed services and receive receipts for such payments.
3. The Consumers are not permitted to use the Services, made available by the Company, for commercial purposes, i.e., the Consumers may avail offerings on the Service as end-user only, unless the Company has entered into a separate contract to the contrary with the concerned Consumer.

License
1. Subject to the compliance by the Consumer with the present Terms and other policies, the Company grants a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to the Consumer to:
A. Agree with independent Third Party Providers concerning desired offerings, who have an understanding with the Company; and
B. Access and/or use any content, information and related materials that may be made available through the Services, in each case, solely for end-use being non-commercial.

Restrictions
The Company, hereby, prohibits Consumers to undertake any of the following:
A. Violate, remove, distort, do away, or otherwise defeat the purpose of, any copyright, trademark, or other proprietary or novelty of the Company, or any portion thereof of the Services;
B. Reproduce, modify, derive work, disseminate, distribute, license, lease, sell, resell, transfer, transmit, stream, broadcast, publicly display, publicly perform, or otherwise exploit the Services, unless otherwise agreed in a contract to the contrary executed between the Company and the concerned Consumer;
C. Decompile, reverse engineer or disassemble the Services unless otherwise agreed in a contract to the contrary executed between the Company and the concerned Consumer, or otherwise directed mandatorily in the law for the time being in force;
D. Act as an intermediary, link to, mirror, or frame any portion of the Services;
E. Cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Services or unduly burdening or hindering the operation and/or functionality of any aspect of the Services;
F. Attempt to gain unauthorized access to or impair any aspect of the Services or its related systems or networks.

Provision of the Services
1. The Consumer, through the fact of registration, access and/or use of the Service, acknowledges that portions of the Services may be made available under different trademarks or associated marks of the Company. The Consumer, accordingly, also acknowledges that the Services may be made available under such local or regional brandings operating directly under the Company or its subsidiaries and affiliates, or under an independent Third Party Providers.
2. The Consumer remains responsible and liable to secure, obtain, engage and contract with the respective network provider in order to access and/or use the Services of the Company, and the Company remains immune and free from any claims for any charges whatsoever imposed by such network provider to the Consumer, including but not limited to, data and messaging rates and fees.
3. The Consumer remains responsible for acquiring or possessing legally held hardware and updated software necessary to access and/or use the Services of the Company. The Company disclaims and does not guarantee that the Services, or any portion thereof, shall remain functional on any particular hardware, or that the Services shall be free from malfunctions and/or delays

Third Party Services and Content
1.Some or all of the Services of the Company may contain content including advertising, promotion, branding, and affiliations in connection with offerings of third parties, upon which the Company does not exercise control or approval.
2. The Company hereby notifies that a different set of Terms of Use and accordingly, policy on data privacy may apply with respect to such offerings and content of the Third Party Providers, and the Company does not approve, endorse or admit to such offerings and content.
3. In no event shall the Company be held responsible or liable for any deficiencies in products, offerings, and/or content published by such Third Party Providers.
4. It is, hereby, notified that while the Company endeavours and strives to verify the identity, skills, and performance of any registered Third Party Providers, it disclaims all liabilities, disabilities, and claims against the Company, in case of any inaccuracy in the said verification of the Third Party Providers, nature of offerings of such Third Party Providers, including but not limited to pricing, charges, surcharges, the performance of such offering by the Third Party Providers, and anything incidentally connected with such Third Party Providers.
5. It is, hereby, notified that all manufacturers, importers, or produces of devices capable of accessing and/or using the Services of the Company, and all network providers, including internet service providers, and their subsidiaries and affiliates, shall be deemed be third-party beneficiaries to the present Terms, if the Consumer accesses the Services of the Company using such Applications developed for different operating platforms of technology, whether iOS, Android, Microsoft Windows, or otherwise. Such third party beneficiaries may not be deemed parties to the present Terms, and may not be held responsible for the provision or support of the Services of the Company.

Ownership
The Services and all rights therein are and shall remain the exclusive property of the Company and/or its licensors. Neither these Terms nor the use of the Services convey or grant to the Consumer:
A. Any rights in or related to the Services except for the limited license granted in these Terms;
B. Any right to use or make the reference of the name of the Company in any manner, including any sub-brands, names, logos, product and service names, trademarks or services marks, or those of the Company’s licensors.

03. USE OF THE SERVICES

User Accounts
1. In order to use most aspects of the Services, the Consumer must register for and maintain an active personal user Services account (hereinafter referred to as the "Account"). The Consumer must be competent to contract as per the law for the time being in force, in order to obtain an Account, unless a specific Service by the Company permits otherwise.
2. Unless otherwise permitted by the Company through a contract to the contrary, a Consumer shall possess only one Account.
3. Such opening of Account requires the Consumer to submit to the Company variety of personal information, including but not limited to the details such as name, address, mobile phone number, age, gender, preferences, and valid payment method of whatever nature.
4. The Consumer bears all responsibilities to maintain accurate, complete, and up-to-date information in his Account. Any failure to maintain such accurate, complete, and up-to-date Account information, including entering invalid or expired payment methods, may cause the Consumer to not be able to access or avail offerings of the Third Party Providers.
5. The Consumer bears all responsibilities and liabilities for all activity that occurs under the Account of the Consumer, and the Consumer, with the fact of registration, access and/or use of Service, agrees to maintain the security and secrecy of its Account, including relevant username, password, One-Time-Passwords and other credential details at all times.

User Requirements and Conduct
1. The Company, hereby, declares that the Services are not available for use for the following purposes:
A. Use by Consumers incompetent to contract as per the applicable law, unless otherwise in physical supervision of a guardian or next friend competent to contract.
B. An authorization given by a Consumer in favour of a third-party towards a Consumer’s Account;
Assign or otherwise transfer an Account to anyone other than the registered Consumer.
2. The Consumer must, at all times, comply with all applicable laws while accessing and/or using the Services, and the Consumer may only access and/or use the Services for lawful purposes. The Consumer is prohibited to make use of the Services that cause nuisance, annoyance, inconvenience, or property damage, whether to the Third Party Provider or any other party.
3. The Company stands authorized to demand proof of identity or other methods of identity verification to access and/or use the Services, and the Consumer agrees that it may be denied access to and/or use of the Services if proof of identity or other methods of identity verification is not submitted or provided to the Company.

No Discrimination
The Company does not discriminate against Third Party Providers, concerning their onboarding and display of offerings, based on race, religion, caste, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic that may be protected under the applicable law. Any discriminations are proven at the hands of the Consumer, the Consumer may lose access to the Services of the Company.

Business Promotions
1. By creating an Account, the Consumer agrees that the Company may initiate shortmessaging service (SMS) as part of the normal business operation in order to push forth business and consequent advertisements.
2. The Company may create and send promotional codes that may be redeemed for Account credit, or other features or benefits related to a Third Party Provider’s offerings, subject to any additional terms that the Company establishes on a per-promotional-code basis ("Promo Codes").
3. The Consumer agrees that such Promo Codes shall be used in the following manner:
A. Promo Codes shall be used for the benefit of the intended audience and end-use purpose only and in a lawful manner;
B. Promo Codes shall not be duplicated, sold, or transferred in any manner, or made available to the general public;
C. The Company reserves the right to disable such Promo Codes at any time for any reason without any liability, disability, or claim being made against the Company;
D. Promo Codes shall be used only pursuant to the specific terms that the Company establishes for such Promo Code;
E. Promo Codes may or may not be valid for cash payments;
4. The Company reserves the right to withhold and/or deduct credits points, alter the valuation/star value/rating of the profile of a Consumer on the Service, or influence other features or benefits obtained through the use of Promo Codes whenever a Consumer applies such Promo Codes for any offer. Where the Company finds that the Consumer had used such Promo Codes to the extent of being a fraudulent or illegal activities, or in violation of the applicable Promo Code terms, or these Terms, or in violation of the law for the time being in force, the Company reserves the right to cancel, nullify, and void such Promo Codes for such Consumer, including the right to prosecute for complete payment and the right to invoke legal actions for the recovery of the balance remaining.

User Content
1. The Company may permit you, from time to time, to submit, upload, publish or otherwise make available to the Company, through the Services, whether textual, audio, and/or visual content and information, including commentary and feedback related to the Services or the offerings of the Third Party Providers, initiation of support requests, and submission of entries for competitions and promotions (hereinafter referred to as "User Content").
2. The Company, hereby, declares that any User Content provided by the Consumer to the Company remains the property of the Consumer, with the exception that, by the provision of such User Content to the Company, the Consumer grants in favour of the Company, a worldwide, perpetual, irrevocable, transferable, royalty-free license, having the right to sublicense, to use, copy, modify, create derivative works of, distribute, publicly display, publicly perform, and otherwise exploit in any manner such User Content in all formats and distribution channels now known and hereafter devised, without requiring any notice to or consent from the Consumer, and without the requirement of payment, to the Consumer or any other person claiming under/through him.
3. After the Consumer has reaped the benefits of complete or partial execution of the offerings successfully executed under a contract for services between the Consumer and the Third Party Provider, The Consumer may be afforded the opportunity to rate the offering experience and leave additional feedback about the Third Party Provider, subject to being compliant of the present Terms of Use, Privacy Policy, supplementary terms, and policies, as the case may be, or any other condition as applicable upon such offering.
4. The Consumer warrants that:
A. The Consumer is either the sole and exclusive owner of the provided User Content or has all rights, licenses, consents and releases necessary to grant the Company the license to the provided User Content as set forth above;
B. Neither the provided User Content nor the submission of the Consumer, including uploading, publishing or otherwise making available such User Content infringes, misappropriates, or violates the intellectual property or proprietary rights of a third party, or the rights of publicity or privacy, or results in the violation of any law for the time being in force;
C. The Consumer agrees to not provide User Content that is defamatory, grossly harmful, blasphemous, paedophilic, invasive of physical or virtual privacy of another, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, libelous, hateful, racist, violent, obscene, pornographic, unlawful, or otherwise is against the public policy of the Country, or is offensive, as determined by the law for the time being in force or by the Company, in its sole discretion, whether or not such material may be protected by law.
D. The Consumer shall not input feedback for offerings on the Services which are offered by the said Consumer as a Third Party Provider on the Services.
E. While the Company permits anonymous usage of the Service and posting of queries on the Service, including but not limited to posting of content, whether photographs, videography, textual, visual, audio-based, or otherwise, and including the option to interact with other Users anonymously, such as commenting upon the publications of other Users or own publications, the Consumer hereby agrees to not misuse the privacy and protection in any manner prejudicing to the interests of the Company, other Consumers, the public at large, domestic and international interests, including but not limited to, the duty to not violate relevant laws being in force.
5. . It is, hereby, declared that the Company remains immune from any liabilities, of whatever nature, arising from the User Content provided by the Consumer to the Company. Without prejudice to the foregoing notion, the Company may, review, monitor, and/or remove provided User Content, at the sole discretion of the Company, at any time and for any reason, without notice to the Consumer. Any act of republishing such removed User Content shall be construed violation of the present Terms and the Account of the Consumer may be suspended, deleted, or terminated without any notice to or affording an opportunity of explaining to the Consumer.

04. PAYMENT

1. The Consumer hereby expresses his consent to the effect that the use of the Services may result in the imposition of charges for the offerings from a Third Party Provider ("Charges"). After the Consumer expresses interest in any of the offerings of the Third Party Provider or actually avails such offerings through the Services of the Company, the Company may facilitate the transaction for payment of the applicable Charges on behalf of the Third Party Provider, including operating as a payment collection agent. Payment of the Charges in such manner shall be considered the same as payment made by the Consumer in favour of the Third Party Provider only. For such facilitation, the Company may charge a convenience fee (“Fee”) for extending such offerings of the Third Party Provider on the Services of the Company. The Fee may be charged at the time of expressing interest in an offering or at the time of booking of such offering on the Application/Services or upon the completion of the performance of the contract for service agreed between the Consumer and the Third Party Provider. Such Charges and Fee shall remain inclusive of applicable taxes as per the law for the time being in force, and shall remain final and non-refundable, unless otherwise notified by the law for the time being in force, public authority, or the Company.
2. The Company, hereby, mentions that the present payment structure is intended to fully compensate the Third Party Provider for the offerings successfully executed under a contract for services between the Consumer and the Third Party Provider. It is further clarified that the Charges and Fees (respectively) shall be made only for the offerings successfully executed under a contract for services between the Consumer and the Third Party Provider and for the Services provided by the Company to the Consumer.
3. Additionally, the Company reserves the right to seek any additional sum to qualify as a tip or gratuity to the Third Party Provider, however, the Consumer is not bound to agree upon such over-and-above the Charges and Fee quantum earmarked as tip or gratuity in favour of the Third Party Provider.
4. The Company, hereby, discloses and expresses its commitment in favour of compliance to the relevant legislation protecting the interests of the Consumer, and accordingly, may notify any particular offerings, entitled for refund in case of material failures, or other remedies for a minor failure, and the Consumer remains bound by such policy, amended time to time.
5. The Consumer is prohibited from requesting any lower Charges or Fee from a Third Party Provider for the offerings at the time of performance of the contract for service between the Third Party Provider and the Consumer, and any such request shall entitle the Company to prohibit the Consumer from accessing and/or using the Services in future for tenure deemed fit by the Company. The Consumer is additionally prohibited from entering into private, separate, independent agreements with any of the Third Party Providers that are in deviation or violation of the present Terms.
6. . Charges and Fee due immediately after expressing interest in the offerings of the Third Party Providers, may be facilitated by the Company for the completion of the payment transaction through the use of the preferred payment method designated by the Consumer in his Account, which may include saving of sensitive data associated with any bank, wallet, cards, mobile number, and any such data. After the completion of the said payment transaction, the Company may send the receipt of the transaction through the email ID as desired by the Consumer.
7. In the event that a Consumer elects to cancel the availed offering of the Third Party Provider, it may do so at any time prior to arrival or positioning of such Third Party Provider within 5 kilometers of the location of the Consumer or any other preferred location entered by the Consumer while availing the offering, for which the Company may charge a cancellation fee, inclusive of applicable taxes as per the law for the time being in force.
8. At any point of time, wherein the payment method entered or desired by the Consumer, is determined to be expired, invalid, or otherwise not able to be charged, the Consumer agrees to pay an additional fee to the Company for the failure of effecting the transaction.
9. The Company reserves the right to establish, remove and/or revise Charges and Fee for any or all offerings, obtainable through the use of the Services, at any time considered fit by the Company. Further, the Consumer acknowledges and agrees that Charges and Fees applicable in certain geographical areas may be hiked or increased, to whatever extents, owing to times of high demand, demographic or geographic, or business difficulties and hardships.
10. The Company may or may not inform the Consumer of Charges and Fee that may apply before the expression of interest of the Consumer in any offering of the Third Party Provider, however, in the spirit of true transparency and accountability, the Company, hereby, expresses that it shall provide the estimated Charges, Fee and expenses (if any) immediately prior to the performance of the contract for service availed against any offering of the Third Party Provider.
11. The Company may extend promotional offers, subscription packages, and discounts to selected Consumers at the discretion of the Company, which may result in different quantum being charged to different Consumers for the same or similar offerings obtained through the use of the Services, and the Consumer agrees that non-extension of any such promotional offers, subscription packages, and discounts shall have no bearing on the use of the Services or the Charges applied to the Consumer.

05. MODIFICATIONS TO TERMS OF USE AND OTHER POLICIES

A. The Company reserves the right to alter, amend, change, modify, substitute, omit, review, rewrite, and otherwise alienate any policies or supplemental terms, or any part thereof, related to the Services from time to time. In the event of such alienations, the Company remains free from any obligations to provide the Consumer with any prior notice, including circumstances where the concerned modification in such policies or supplemental terms, or parts thereof, carry the capacity to adversely affect the rights of the Consumer under these Terms.
Such modifications shall remain effective, operable, and enforceable against such policy or supplemental terms, or any part thereof, at the relevant timeline as directed by the latest document notifying such modification. The fact of continued access and/or usage by the Consumer shall constitute an unequivocal, unconditional and unqualified consent to such modification.
B. The Company reserves the right to alter, amend, change, modify, substitute, omit, review, rewrite, and otherwise alienate these Terms and any other documents incorporated by reference herein for complying with the legal and regulatory framework and for other legitimate business purposes, at any time, and the Company remains free from any obligation to notify such modifications prior to the posting of updated Terms in the column depicting “Terms of Use” or “Help” in the Application/Services. Accordingly, the Consumers are recommended to perform frequent reviews of the Terms of Use for any changes. Continued use of the Services following the posting of updated Terms shall signify unequivocal, unconditional, and unqualified consent of the Consumer in favour of the revised Terms and the Company.
Any disagreement with the amended or newly introduced clauses, or any parts thereof of the new Terms, shall disqualify any Consumer from accessing, using, reviewing, or opining upon any Services offered by the Company, and the Consumers are advised not to make use of the Services thereon.

06. DISCLAIMERS; LIMITATION OF LIABILITY; INDEMNITY.

Limitations subject to the applicable law
The limitations and disclaimer in this Section do not purport to limit the liability or alter the rights of a consumer that are guaranteed under the applicable relevant law, including civil and criminal provisions in concerned legislations.
Disclaimer
Except as otherwise required and agreed between the Consumer and the Company, the offerings on the Application/Services are provided on "as is" and “as available” bases, and the Company disclaims all representations and warranties, express, implied or statutory, not expressly set out in these Terms, including any implied warranties of merchantability, fitness for a particular purpose and non-infringement, and makes no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability or availability of the offerings, or any products required or skills necessary to carry out for the performance of the contract for service between the Consumer and Third Party Provider requested through the Services, or that the offerings or the Service will remain uninterrupted or error-free. The Company does not guarantee the quality, suitability, safety or ability of Third Party Providers. The Consumer agrees that the entire risk arising out of the use of the offerings available on the Application/Services, and any specific service or goods requested in connection therewith, remains solely with the Consumer itself, to the maximum extent permitted under the applicable law. Except as otherwise required and agreed between the Consumer and the Company, the offerings on the Application/Services are provided on "as is" and “as available” bases, and the Company disclaims all representations and warranties, express, implied or statutory, not expressly set out in these Terms, including any implied warranties of merchantability, fitness for a particular purpose and non-infringement, and makes no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability or availability of the offerings, or any products required or skills necessary to carry out for the performance of the contract for service between the Consumer and Third Party Provider requested through the Services, or that the offerings or the Service will remain uninterrupted or error-free. The Company does not guarantee the quality, suitability, safety or ability of Third Party Providers. The Consumer agrees that the entire risk arising out of the use of the offerings available on the Application/Services, and any specific service or goods requested in connection therewith, remains solely with the Consumer itself, to the maximum extent permitted under the applicable law.
Limitation of liability
1. If the Consumer acquires or avails any offering from the Services, there shall be no liability of the Company in case of a failure on part of the Third Party Provider to comply or successfully execute the contract for service entered between the Consumer and the Third Party Provider, except as mandated by the law for the time being in force.
2. The Company, hereby, mentions that there shall be no liability whatsoever of the Company to the Consumer for a breach of any condition, warranty, or term of these Terms, whether direct, indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost data, personal injury or property damage related to, in connection with, or otherwise resulting from any availing of the offering or the Services, even if the Consumer or the Company has been advised of the possibility of such damages.
3. In particular, the Company shall remain free from any claims for any damages, liabilities, or losses arising out of the following:
A. Use of or reliance on the offerings extended on the Services or inability of the Consumer to access and/or use the Services;
B. Any transaction or relationship between the Consumer and any Third Party Provider, even if the Consumer or the Company has been advised of the possibility of such damages.
4. Notwithstanding anything contained in these Terms, the Company shall remain free from any claims for delay or failure in performance resulting from causes beyond the reasonable control of the Company. Such acts shall, include but are not limited to, acts of God, ousting of law and order, riots, mob lynching, acts of war, epidemics, pandemics, trade embargoes, fire, typhoons, earthquakes, and other man-made or natural disasters.
5. In no event, shall the total liability of the Company towards the Consumer in connection with the offerings or the Services for all damages, losses, and causes of action exceed the total paid sum by the Consumer or Rupees One Thousand (INR 1,000), whichever is lower as per the circumstances.
6. The Consumer, hereby, acknowledges and admits to the fact that the Company does not offer any home-based services, and only Third Party Providers shall be frontier for the same, wherein the Company assumes no responsibility or liability whatsoever, related to offerings of the Third Party Provider, other than as expressly set forth in these terms.
Grievance Redressal
The Company may maintain a complaints management framework and may manage the said framework on behalf of Third Party Providers, in a reasonable way and in accordance with the non-excludable requirements of the relevant applicable legislation on the protection of interests of the Consumer. The Company may appoint an officer in this behalf, whose decision shall be final and binding on the Consumer and Third Party Provider, with no scope for appeal, review, revision, or reversal, unless otherwise directed by the Director of the Company.
Indemnity
1. The Consumer agrees to hold free and harmless, and accordingly indemnify the Company, directors, employees, representatives, and agents, excluding Third Party Providers, from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees) arising out of or in connection with:
A. The use of the Services or nature of offerings delivered by Third Party Providers or the goods acquired or utilized therein, through the use of the Services;
B. The breach or violation of any of these Terms;
C. The use of the User Content submitted to the Company
D. The violation of the rights committed by the Consumer against any third party, including Third Party Providers ("Losses").
2. The Consumer stands liable under this clause, to be decided proportionately, if possible of such determination, and if so, the proportions may be reduced to the extent that the Company directly caused or contributed to any such Losses, proven after due inquiry by the Director or any person authorized in this behalf by the Director of the Company.

07. GOVERNING LAW; DISPUTE RESOLUTION

1. Any dispute, conflict, claim or controversy arising out of or broadly in connection with or relating to the Services or these Terms, including those relating to its validity, its construction or its enforceability or with the offerings provided by a Third Party Provider (any "Dispute") may be settled through the mechanisms hereinafter referred. Except as otherwise set forth in these Terms, these Terms shall be exclusively governed by and construed in accordance with the laws of the Republic of India.
2. As a matter of contractual agreement, binding upon the Consumer, the Consumer shall and mandatorily first, lodge and report a Dispute on the complaints management framework that is maintained by the Company, which allows a Consumer to make complaints about the Company or the Third Party Providers, and to seek refunds in relation to those complaints. The Company operates the said complaints framework in a reasonable manner, to which the Consumer agrees and acknowledges the fact that the Consumer must raise any Dispute with the Services or the offerings provided by a Third Party Provider as soon as is practicable, but no later than 48 hours from the time the Dispute arises.
3. Failure to comply with the aforementioned provision shall disqualify the Consumer from any refunds, rebates, discounts, compensation, or other arrangements whatsoever, and the Company shall no longer be under any obligation to resolve such Dispute. If any Dispute is reported later than 48 hours after the initial occurrence of the Dispute, the Company reserves, in its sole discretion, to choose whether or not to attempt resolution of the Dispute.
4. For the purposes of the Consumer Protection Act, 2019 and Rules and Regulations thereunder, the grievance officer of the Company shall be the Director, Mr. Praveen Kumar, or any officer appointed in this behalf by the Director.
5. In case of absence of any general or specific order conferring duties of the Grievance Officer, such grievances may be reported to the Company through the correspondence PRAVEENKUMAR369786@GMAIL.COM
6. In the event that the Consumer is not satisfied with the complaints management framework, the Consumer, hereby, agrees to initiate the process of arbitration, wherein the seat and the venue of arbitration shall lie in the jurisdiction where the registered address of the Company is located at the time of occurrence of the Dispute, upon which the Rules of the International Chamber of Commerce apply in addition to the relevant law for the time being in force concerning Arbitration, wherein all costs, including attorney fee and other costs, shall remain payable by the Consumer, whether or not payable at the first instance at the hands of the Company.
7. In the event of dissatisfaction against the award of the Arbitral Tribunal, the Consumer may lodge the Dispute in accordance with the adjudicatory body on consumer disputes, as per the relevant law for the time being in force.
8. Any proceedings, including documents and briefs submitted by the parties, correspondence from any party or its authorized representative, and correspondence, order, and awards issued by an Arbitrator, shall remain strictly confidential and shall not be disclosed to any third party without the express written consent of all parties.

08. OTHER PROVISIONS

Notice
The Company may give notice by means of a general notice on the Services, electronic mail to entered email address or through a notification in the Account of the Consumer, or by written communication sent to the address entered by the Consumer. The Consumer may give notice to the Company by written communication to ZWOLF (OPC) PRIVATE LIMITED, having its registered address at C/o Murti Devi, F Col SC, Ono 36/112, Faridabad, Haryana121004, India.
Overriding
1. In the event that any provision of these Terms is held to be illegal, invalid, or unenforceable, in whole or in part, under any law, such provision or part thereof shall, to only such extent, be deemed not to form part of these Terms, but the legality, validity, and enforceability of the remainder of the Terms and other provisions in these Terms shall not be affected.
2. In such an event, parties confer an unequivocal, unqualified and unconditional right in the Company to replace the illegal, invalid or unenforceable provision or part thereof with a provision or part thereof that is legal, valid, and enforceable and that has, to the greatest extent possible, a similar effect as the provision or part thereof declared illegal, invalid or unenforceable. These Terms, including any incorporated policies, constitute the entire agreement and understanding of the parties with respect to its subject matter and replaces and supersede all prior or contemporaneous agreements or undertakings regarding such subject matter. Nothing in this clause limits the rights of a Consumer that cannot be excluded under the relevant law for the time being in force, including the relevant legislation on the protection of the interests of a Consumer.
*Note*
1. You must be 18 or above 18 years ( or minimum legal age to use our services).
2. In case of confidential post username and profile pic will remain hidden but username and profile pic will visible in admin panel.